Shout Out To Great Servers!

The Famous Dave's near our house has a great Wednesday Wing night (25 cents each!!) in their bar area, so we go every week. The first few times we went it was just because it was a great deal, and therefore a fun and economical new date night. The service was actually kind of crummy at first, and then it got to be just decent.

However, after the first few weeks, the bartender started to recognize us and remember what we liked (we order the same thing every time, so it's not THAT  hard to do!) Still, when we show up now:

• She comes over or asks us from behind the bar if we want our usual drinks (and, after noticing that J always eats the orange off of the rim of my beer, now brings him a beer with two oranges on it! How cool is that?) If she's too busy to do it herself and someone else takes our drink order, she usually adds the extra oranges to the glasses before they are brought to us.
• She comes over and asks us for our order in case we want something different this time, but (when we get the same thing we always do) she anticipates the extra changes I will be making (an extra side of ranch and buffalo sauce) and makes sure the order is delivered correctly (if she's not available and someone else delivers the order there's always something incorrect or missing, so I know that she is the one catching the mistakes and making sure they are fixed before the food gets to me).
• She comes by at least once to see how we are doing and ask if we need anything else.
• She waits until J has been finished for a while and I'm almost finished with my wings (J eats incredibly quickly and I eat incredibly slowly. We're an interesting couple, all around!) to come by and take our dessert order. (**I should note that at the bottom of the Famous Dave's receipt is always an invitation to a phone survey, and if you do the survey you get a coupon for a free dessert. She knows that I always do the survey and that we'll always get the free dessert when we come in!)
• The first time J and I ordered dessert from her (the brownie sundae, YUM!) we had asked her if the nuts could be taken off of the brownie, not for any health or allergy issue but just because J doesn't particularly like them. She said that they are baked into the brownie, but she could have them cut off the top of the brownie and put it on the side separately. Months later (and we've never asked her to do it again) she still always remembers that J doesn't like nuts and ensures that the part with the nuts is cut off and put on the plate off to the side. (One time a different server took our order and J forgot to say anything about the nuts. When the dessert was brought out, though, the nuts were on the side and the server said that the bartender had let her know how we would want the order placed, even though we forgot to ask). 

Now when we go out on Wednesday, it's because it's our regular date night, a great deal, and a wonderful experience. That kind of attention to detail and the ability to anticipate what we'll want without taking away our right to change our routine or order something different is priceless (and therefore reflected in the tip we leave!)

Most of the time when people remember servers or bartenders, it's because we weren't satisfied with them. Every once in a while it's important to recognize that, just like in any profession, the majority of people will be average or below average, but that there are still some really EXCEPTIONAL employees out there. And those people deserve to be recognized, too. (I think that people who are awful are always noted, but when someone does their job flawlessly, nobody says anything about it. POSITIVE REINFORCEMENT, PEOPLE! We all need it!)
 
I think appreciation for a job well done (in a restaurant, anyhow!) is usually reflected via the amount of tip that you leave, but some people deserve even more than that. One time we noticed a Round Table Pizza employee with a really great work ethic (he was probably about 16, and even though the place was pretty empty he kept finding things to clean, refill, or otherwise tidy up. He kept himself busy instead of standing around and gossiping with the other employees the entire time we were there). We left him a tip on the table (even though it's not the kind of place you usually leave tips!) and J even asked the manager to come out so we could commend the boy. 

I respond to those surveys from Famous Dave's in order to get the free dessert, but I always make a point to mention what fantastic service we get, and I hope that is reflected positively upon our server. We had a new person helping us tonight, and it really made me appreciate even more the level of attention we usually get (I'm going to have to assume that the person tonight was actually a new employee, because otherwise the number of mistakes he made was pretty inexcusable). I've decided that the next time the manager walks around to see how everyone is doing, I'm going to make a point to bring up how much we love our usual server/bartender.

In the meantime, I'd just like to give a shout-out to Theresa K. from the Vista, CA Famous Dave's, because she ROCKS! And while I'm at it, nameless girl who used to work at the Baskin-Robbins in Phoenix, AZ 2 years ago, the fact that you always remembered us and what we were going to order makes you someone that I still miss, even all this time (and miles away!) later.

A big thank you to all of you who take pride in your work and go the extra mile to make me happy. You are the reason I continue to visit your establishments - I can get food and drinks anywhere, but I return to your location because of you. Keep it up!